Refund policy

Custom Products

Because our products are personalized, custom-made items are non-returnable and non-refundable unless they arrive damaged, defective, or contain a production error.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please notify us within 7 days of delivery by providing:

• Your order number

• Photos of the product

• A description of the issue

After review, we will provide a replacement or refund when appropriate.

Order Changes

Changes or cancellations can only be made before production begins.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.